Careers with us

Are you a motivated, energetic professional who’s ready to showcase your skills and get rewarded for your performance? If you would like to become a valued member of our team then we will also make sure that you're rewarded for your commitment and expertise. Candidates should be outgoing, bright, and realize the immense value of being able to connect with a dynamic team and interact with international companies. As a member of our team, you will become part of a culture that cultivates excellence.

At Fred Frik, we genuinely believe it’s our people that add value to our company. At Fred Frik, we value connection: our connection to plants, our connection to nature, our connection to each other, and our connection to the planet. This is an exciting time to join a growing organisation and to play an important role in driving change and delivering profitable growth.

1. Digital and eCommerce Manager

The Role for eCommerce /Digital Manager:

Reporting at senior level you will be instrumental in moulding and delivering the digital and eCommerce strategy along with your team. With a great deal of investment being made in this area and some massive success this person will have the opportunity to really stand out leading from the front to drive traffic and develop the customer journey and optimisation.

Reporting to head of marketing and Marketing director

Managing and leading SEO, Web Content, Executive

Definition and delivery of digital strategy

Identifying customer journey, touch points etc

Driving traffic to website

Social media strategy

Digital Improvements CRO & CTAs, onsite search, SEO rich content etc.

Best practices around analytics tagging, site measurement, conversion optimisation A/B testing etc.

Work with CRM Manager to provide customer insight

Developing best channels to communicate point of difference

Working with the wider team's category, sales and digital teams

Develop launch plans / literature packs etc

Ensuring brand is on point

The requirements for eCommerce / Digital Manager:

3+ years minimum - digital /eCommerce

Social media strategy

Experience presenting to senior stakeholders

Previous experience managing a team

Budget management

Results focused

Please, send your CV to henry@fredfrik.com

2. Customer Services Manager

The Role as Customer Services Manager

Will be providing support to International Operations/Sales Teams and Distribution Partners as part of the end-to-end forecast to order process. Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of local partner/regional stock cover in order to drive sales and improve order lead times. To manage the Customer Services Team, defining the responsibilities and supervising the actions of the 2 customer services coordinators to ensure that the team successfully delivers a world-class customer experience. Acts as the key point of contact for customers and directs queries to other departments when needed.

Role and Responsibilities

Project Work

* Create demand plans for new entities to give Supply Chain estimated stock requirements

* Be part of project teams for new country operational go live.

On boarding of new customers

* Initial and ongoing training for partners on processes & timelines.

Existing Customers

* Weekly/Monthly/Quarterly calls or face-to-face meetings with Customers/Regional Sales Teams, as agreed, to review ongoing business performance including but not limited to; KPI reports, stock holding, orders on hand vs estimates, potential problems, etc.

* Be the single point of contact for day to day account enquiries for key customers

* Be a point of escalation for queries from the Finance/Legal/Reg/Vigilance teams

* For customer enquiries liaise internally and then reply with the answer, or direct to the relevant department where necessary

* Check customer data is up to date to ensure smooth processing of orders

Reporting

* Using information from customer service team update expected orders/estimate files, sending information to Regional Sales Teams for confirmation before entering in to the systems

* Standardise reporting to provide KPI slides by customer when needed by Regional Teams

* Highlight to relevant teams any risks or opportunities

* Develop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performance

* Drive process improvements to streamline tasks and improve reporting - internally and with involvement of Customers/Distribution Partners.

Team

* Manage Customer Service Coordinators (2) to ensure timely information is passed to other relevant teams

* Organise fortnightly cross functional team meetings to share information

* Join monthly regional sales team calls

Previous Experience and Qualifications

* Previous management experience

* Excellent interpersonal skills

* Positive attitude with a willingness to adapt to business needs

* Strong organisational skills with a drive to streamline daily tasks and increase efficiency

* 3+ years' of customer service

* Willing to travel

* Knowledge of Sales/Accounting/Financial systems (ERP)

* Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Please, send your CV to henry@fredfrik.com

3. Sales Manager

Main Duties:

Increase sales

Plan work to create sales growth, new account acquisition, continued account penetration, and maintain customer satisfaction on a long-term basis

Advanced knowledge and management of procurement and contracting processes

Develop and nurture existing and new accounts in order to maintain strong relationships and a have a good understanding of their current and future business needs and directions

Meet or exceed sales objectives.

Build and maintain a pipeline of business opportunities

Present at multi levels including end users and executive management to develop opportunities and engage in face-to-face meetings with key prospects, customers, and partners.

Maintain detailed knowledge of companies herbal supplement products, training offerings, competitive products, customer vertical industry, and have in-depth understanding of customer goals.

Ability to help customers make future solutions decisions based on product roadmaps.

Submit accurate and detailed sales forecasts.

Engage with sales operations, engineering, marketing, and senior management as appropriate.

Ensure customer satisfaction by developing and maintaining detailed account plans for key customers.

Always exemplify professionalism, and work to become a trusted advisor to customers and partners.

Requirements

Proven successful enterprise (complex solutions) sales managers for minimum 3-5 years

Proven track record of sales success in the supplement nutritional industry

Experience in account management, deep knowledge of the customer, their business and priorities across the organisations at multiple points.

Demonstrated ability to communicate effectively, orally and in writing, with all levels of the organisation and with external contacts.

Ability to create and deliver powerful and effective presentations.

Personal Characteristics

Exhibits appropriate professional behaviour including leadership, sense of urgency, independent judgment, teamwork, ability to get along with others, creative thinking and personal integrity to contribute to a cohesive, productive regional team dedicated to the achievement of corporate goals.

Proactive, self-driven and hungry for success.

A very strong results & goal orientated person.

Coachable, flexible and quick and intelligent learner

Executive-level negotiating skills.

The job requires travel within the Vietnam and abroad.

Please, send your CV to henry@fredfrik.com

The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Noted: All applications are kept strictly confidential

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